Privacy Policy

Petra Paws Pets ("Petra Paws", "we", "us") provides mobile pet grooming services in Dubai, UAE. This policy explains how we handle personal information when you use petrapawspets.com or communicate with us about bookings.

Contact: petrapawspet@gmail.com · Phone: +971 54 199 6900 · Address: Nadd Al Sheba 1, Dubai, UAE.

• Booking details: your name, email address, phone number, service address, preferred appointment date and time, pet name, pet type/size/breed, and any notes you provide.
• Payment information: when you pay online, payment is processed by our payment provider (Ziina). We receive payment status and references; we do not store full card numbers on our servers.
• Technical data: basic logs needed to run and secure the website (for example IP address, browser type, and error logs).

• To create, confirm, and manage your grooming appointment.
• To send booking confirmations and service-related updates by email and WhatsApp (Meta Platforms) to the phone number you provide.
• To contact you about appointment details, changes, or support.
• To process payments and prevent fraud or booking abuse.
• To improve our website and services.

We use Meta's WhatsApp Business Platform to send transactional messages (for example booking confirmations and appointment updates) to the number you entered when booking. Our staff may also reply to customer chats on our WhatsApp Business number.

WhatsApp messages are opt-in. We send them only if you ticked the WhatsApp box on the booking form, or if you messaged us first. We record the wording you agreed to along with the date, and we keep a record of each message we send you (the number, the time, and whether it was delivered) so we can tell whether your confirmation actually reached you.

Meta processes message delivery under its own terms and privacy policy. We only use WhatsApp account and messaging access to operate our own customer communications for Petra Paws Pets—not to sell your data or message unrelated third parties.

You can stop WhatsApp messages at any time by replying STOP to any message from us, or by emailing us. Replying STOP takes effect automatically — your number is added to a suppression list and we will not message it again, including if you make another booking later. Reply START if you change your mind.

We share personal data only as needed to run the service:

• Hosting & database: infrastructure providers that host our website and booking data (for example Vercel and Supabase).
• Email: our email delivery provider (Resend) for confirmation and alert emails.
• Payments: Ziina for online payment processing.
• Messaging: Meta (WhatsApp) when we send WhatsApp confirmations or related service messages.

We do not sell your personal information. We may disclose information if required by law or to protect our rights and customers.

We keep booking and related records for as long as needed to provide the service, meet legal or accounting requirements, and resolve disputes. Our Data Deletion & Retention page sets out how long we keep each type of record and how to ask us to delete your data.

• You can request access to, correction of, or deletion of your personal data by contacting petrapawspet@gmail.com. See our data deletion instructions for the steps and timelines.
• You can opt out of non-essential marketing messages, and stop WhatsApp messages by replying STOP. Transactional booking messages (confirmations and appointment updates) may still be sent when necessary to fulfill your booking.

We use industry-standard measures (HTTPS, access controls, and trusted processors) to protect personal data. No method of transmission or storage is completely secure; please use a strong unique password if you have an account with us.

Our services are intended for adults arranging pet care. We do not knowingly collect personal information from children.

We may update this page from time to time. The "Last updated" date at the top will change when we do. Continued use of the website after changes means you accept the updated policy.